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Jumpseller

With the Jumpseller integration, your ChatNorris agent serves your store’s customers with the store’s real data. Depending on what you turn on, the agent:

• searches products and variants (by name or SKU) and answers the current price and stock;
• tells the payment and shipping status of an order, only after verifying that it belongs to the visitor;
• builds the purchase and sends one link per product that adds it to your store’s cart;
• confirms the payment in the same conversation when the visitor pays;
• uses your store’s catalog as a knowledge source (descriptions, variants, and links to product pages).

It works in the web widget, WhatsApp, Instagram, Messenger, Telegram, Email, and the API.

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Requirements

• A ChatNorris account on the Standard or Premium plan. You can see the plans at chatnorris.ai/pricing.
• At least one agent created in ChatNorris. If you don’t have one yet, follow Create an agent.
• A Jumpseller store and access to its admin to copy the API login and token.
• The Owner or Admin role in your ChatNorris organization.

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Connect the store

Each agent connects to one Jumpseller store. The login and the token are stored encrypted and are never shown in the dashboard. With Test connection you can verify them again whenever you want.

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Configure the Action

Connecting the store doesn’t turn anything on yet. To choose what the agent does:

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Order lookup

In Buyer verification you choose which detail the visitor uses to prove the order is theirs: the purchase email (default), the phone, or the billing postal code. Any one match is enough. To protect your customers’ data:

• an order that doesn’t exist and a detail that doesn’t match get exactly the same reply, so nobody can guess order numbers;
• after 5 failed attempts in the same conversation, order lookup is locked;
• in the web widget, the agent shows a form for the order number and the verification detail.

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Build a purchase

When the visitor says what they want, the agent builds the list with the quantities, the price of each product, and a reference total, checking the stock at that moment. If a detail is missing (for example, the size), it asks before adding the product. On confirmation, the agent replies with one link per product. Each link adds that product to your store’s cart with the requested quantity. The visitor opens them one after another in the same browser, so they add up in the same cart, and pays in your Jumpseller checkout, where shipping is calculated.

• Jumpseller doesn’t have a link with several products at once: that’s why there’s one link per product.
• If the store has fewer units than requested at that moment, that link doesn’t add the product. The agent lets the visitor know.
• ChatNorris doesn’t charge or create orders: the sale happens in your store, with your payment methods.
• In Conversations, an internal note shows the list the agent built.

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Payment confirmation

When you turn it on, ChatNorris registers a payment notification in your store (order_paid webhook). When an order is paid, ChatNorris links it to the conversation if all three conditions are met:

1. the buyer’s email is the email the visitor left in the chat (for example, in the Lead Form);
2. the agent sent them purchase links in the last 7 days;
3. the order has at least one of the products from that list.

If they’re met, the agent writes in the conversation “We received your payment! Your order is confirmed”, an internal note records what was charged and, if the agent was handling the conversation, it moves to Resolved. When you turn off the capability, delete the Action, or disconnect the store, ChatNorris deletes the payment notification it created. That’s the only thing ChatNorris creates in your store: it doesn’t create or change products or orders.

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Import the catalog into the knowledge base

With the store connected, you can add your catalog as a knowledge source so the agent answers about each product’s descriptions, materials, or features, with the link to its page.

• Each product becomes a document with its name, brand, categories, description, variants with SKU, and the link to its page.
• Prices and stock aren’t stored: the agent checks them live with the Jumpseller Action, so it never answers with an outdated price.
• The source syncs again on its own at your plan’s frequency (weekly on Standard, daily on Premium). With Import again you update it whenever you want.

With the Action active, the source list also shows the Live Jumpseller catalog row. It isn’t a source: it indicates that the agent checks price and stock directly in the store.

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Credits

Connecting the store doesn’t use credits. Each agent response that checks your store live (products, price and stock, or orders) adds 0.5 AI credit to the normal cost of the response. The imported catalog takes up characters of your knowledge base like any other source.

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Disconnect

In My agents → [your agent] → Integrations → Jumpseller, click Disconnect. The Jumpseller Action is turned off and keeps its configuration, and ChatNorris deletes the payment notification if it had created one. If you’re no longer going to use the token, reset it in your store’s Account › Preferences.

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Frequently asked questions