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Manage your account

Your personal details (profile, password and notifications) are in My account. Your organization’s details are in Settings → General. To open My account, click your name or avatar at the bottom of the side menu and choose Account settings. There you’ll find three sections: Profile, Change password and My notifications.

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Update your profile

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Profile photo

In My account → Profile, the Profile photo card lets you Upload image, Change or Remove your photo: PNG, JPG or WebP up to 2 MB. If you sign in with Google, your Google photo is used until you upload another one. Your photo appears in your account menu and, for your team, next to your messages in Conversations and in ChatNorris Inbox. Visitors see it in the widget only if the agent has Show operator photo and name turned on (see Customize the widget).

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Product updates

The Product updates preference (“Get an email when we launch new features, blog posts, or how-to videos.”) is also in My account → Profile. It’s on by default, and you can turn it off there or from the link included in every product updates email. The old /settings/profile address redirects to this page. The preference is personal: it doesn’t affect the other members of your organization.

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Change your password

You can change your password without signing out: If you forgot your current password, you can recover it:

1. Sign out of the portal.
2. On the login screen, click Forgot your password?
3. Enter your email and follow the instructions in the email you’ll receive.

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My notifications

In My account → My notifications you choose which alerts you get in the bell and as push notifications, and for which agents or conversations. See Notifications.

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Organization details

From Settings → General you can review and update your company’s details in Organization details:

• Organization name — appears in notification emails and in the agents panel.
• Organization ID — your organization’s identifier, with a button to copy it.

Click Save changes to apply. The change takes effect right away for all members.

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Partner code

If someone recommended ChatNorris to you and you didn’t enter their code when you signed up, you can add it in the Partner section of Settings → General during the first 14 days after the account was created. Type the Partner code and click Apply. If your account is already associated with a partner, the section says so. See Partner program.

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Inactive Free accounts

To free up resources, ChatNorris cleans up Free plan accounts and agents that stop being used. The owner (or the admins) is always notified by email first, and using the account again is enough to cancel the process. This doesn’t apply to paid plans or to accounts that ever had a subscription. Free accounts without agents. If your organization has no agents and nobody has signed in for 45 days:

1. You get a notice: the account will be suspended in 14 days (and a reminder 3 days before). To avoid it, sign in or create an agent.
2. If there’s no activity, the account is suspended. When you sign in you’ll see Your account is suspended due to inactivity, with the Reactivate my account button.
3. If it stays suspended for 30 days (with a final notice 7 days before), the organization goes to the trash. For 30 more days you can ask us to restore it by writing to hola@chatnorris.ai; after that it’s permanently deleted.

Inactive Free agents. If an agent on a Free account has no activity for 60 days, you get a notice that it will be paused in 14 days (and a reminder 3 days before). A paused agent stops replying on all channels; the agent’s workspace shows a notice to reactivate it. If it stays paused for 30 days (with a final notice 7 days before), it’s deleted along with its conversations, its knowledge base and its settings. Your account stays active.

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Sign out

To sign out, click your name or photo at the bottom of the side menu and select Log out.

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Delete your organization

The organization’s owner can delete it from Settings → General, in the Danger zone: The organization is deactivated right away and stays in a trash for 30 days. After that period it’s permanently deleted along with all its agents, conversations, leads, channels, files and billing data. If you deleted the organization by mistake, write to us at hola@chatnorris.ai before the 30 days are up.