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Add-ons

Add-ons let you expand specific capabilities of your plan without doing a full upgrade. They’re optional extras added on top of what your active subscription already includes.
For now, add-ons aren’t self-service: you request them from the portal and the ChatNorris team activates them. The Billing & usage → Add-ons page still shows “Coming soon”.

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Available add-ons

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How to request an add-on

1

Open the request from where you need it

  • Extra credits, extra seat, extra agent and extra KB: from Billing & usage → Usage → Summary, with the Buy credits, Add a seat, Request an agent or Expand button on each row.
  • Extra agent: also from My agents, when you’ve reached your plan’s agent limit (New agent button or the Limit reached card).
2

Choose the quantity

For example, how many packs of 1,000 credits or how many extra agents you need.
3

Send the request

Nothing is charged at that moment. The ChatNorris team reviews the request and activates it; when that happens, the request no longer shows as pending and the new limit appears in Usage → Summary.
While the request is pending, you’ll see its status and can cancel it. For Instagram channel or Remove branding, write to us at hola@chatnorris.ai.

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When is an add-on better than changing plans?

Use an add-on when:
  • You need more credits or capacity occasionally (for example, a month with more activity) without committing to the fixed cost of a higher plan.
  • You want to add Instagram without changing your whole plan.
  • You need one specific additional agent or seat.
Change plans when:
  • You consistently need more than your current plan includes.
  • The total of your add-ons exceeds the cost of the higher plan.

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Frequently asked questions

No. Credits (both the base plan’s and the add-ons’) reset on the first day of each month. Unused credits don’t carry over.
You can cancel a pending request yourself from where you sent it. To cancel an add-on that’s already active, write to us at hola@chatnorris.ai.
Yes. Active add-ons renew along with your main subscription in each billing cycle.