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Google Drive

With the Google Drive integration, your ChatNorris agent learns from the documents you already have in Drive, without you having to download them and upload them again as a Document. You choose the files or folders, and:
  • each file becomes a knowledge base source;
  • the sources sync again on their own at your plan’s frequency;
  • ChatNorris only accesses the files you explicitly choose, not your whole Drive.

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Requirements

  • A ChatNorris account on the Standard or Premium plan. You can see the plans at chatnorris.ai/pricing.
  • At least one agent created in ChatNorris. If you don’t have one yet, follow Create an agent.
  • The Google account where your files are.
  • Owner or Admin role in your ChatNorris organization.

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Connect Google Drive

You can only connect one Google account per agent.
1

Open the agent's Integrations hub

In ChatNorris, go to My agents → [your agent] → Integrations and choose Google Drive. You can also get there from Knowledge Base → Add source → Google Drive, with Connect in Integrations.
2

Click Connect with Google

Sign in with the Google account where your files are.
3

Accept the permission

ChatNorris only asks for access to the files you later choose explicitly in Knowledge Base (drive.file permission), not to your whole Drive.
The integration’s page shows the connected account. With Test connection you can check access whenever you want.

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Import files into the knowledge base

1

Add the source

Go to My agents → [your agent] → Knowledge Base → Add source and choose Google Drive.
2

Choose files or folders with the Google picker

Click Choose from Google Drive. The Google picker opens so you can choose one or more files, or an entire folder (a folder expands to up to 200 files).
3

Wait for processing

One knowledge base source is created for each file. When it finishes, you see how many files were imported, how many were reused, and how many were skipped.
Supported formats: Google Docs, Sheets, Slides, PDF, Word (.docx), plain text (.txt), and Markdown. Each file can be up to 25 MB. Files of other types are skipped. In the source list, filter by Google Drive to see only the sources that come from Drive.
If you choose a folder and later add new files to that folder in Google Drive, those new files are not imported automatically: go back to Add source → Google Drive and select them again with the picker.

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Automatic sync

Google Drive sources sync again on their own at your plan’s frequency: weekly on Standard and daily on Premium. That way, the changes you make to an already imported file reach the knowledge base without you doing anything.

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Disconnect

In My agents → [your agent] → Integrations → Google Drive, click Disconnect. Before you confirm, ChatNorris shows you which sources depend on the connection. Google Drive sources are deactivated, but their already indexed content is kept and isn’t deleted; they can’t be updated until you reconnect the account and reactivate them. If you only want to stop syncing for a while, pause the integration with the Active toggle: the already imported content is still used. See Pause an integration.

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Frequently asked questions

No. ChatNorris only asks for access to the files you explicitly choose with the Google picker, not to your whole Drive.
New files in a folder aren’t imported on their own. Go back to Add source → Google Drive and select them with the picker.
Check that it’s in a supported format (Google Docs, Sheets, Slides, PDF, Word .docx, plain text, or Markdown), that it’s up to 25 MB, and that, if it was in a folder, the folder didn’t exceed the 200-file maximum.
No. You can only connect one Google account per agent. If you need different accounts, use separate agents.