> ## Documentation Index > Fetch the complete documentation index at: https://docs.chatnorris.ai/llms.txt > Use this file to discover all available pages before exploring further. # ChatNorris Inbox (mobile app) > Install ChatNorris on your phone to take handoffs and reply to conversations from there, with push notifications. # ChatNorris Inbox (mobile app) ChatNorris Inbox is the version of ChatNorris for your phone: a simple inbox to see who asked to talk to a person, take the conversation and reply, with push notifications. * **It's not on the App Store or Google Play.** It's a web app (PWA): you install it from your phone's browser and it stays as one more icon on your home screen. * **Available on all plans**, at no additional cost and with no prior enablement. * It's designed for handling conversations. Agent configuration and the rest of the dashboard stay on the computer. *** ## Install the app > [tab] iPhone (Safari) > > **1. Open ChatNorris in Safari** > > Go to `app.chatnorris.ai` in **Safari** and sign in. On iPhone the app can only be installed from Safari. > > **2. Add it to the home screen** > > In **Conversations**, the **Install ChatNorris on your iPhone** card appears. Tap **Share** and then **Add to Home Screen**. > > **3. Open it from the icon** > > Open ChatNorris from the new icon, not from Safari. Only then can you turn on notifications. > > > [!NOTE] > > > > Push notifications on iPhone require **iOS 16.4 or later** and the app installed on the home screen. From Safari, without installing, they don't arrive. > [tab] Android (Chrome) > > **1. Open ChatNorris in Chrome** > > Go to `app.chatnorris.ai` in **Chrome** and sign in. > > **2. Install the app** > > Tap the install icon in the address bar, or open the menu (⋮) and choose **Install app** (or **Add to Home screen**, depending on your Chrome version). Confirm. > > **3. Open it from the icon** > > Open ChatNorris from the new icon on your home screen. When you open the installed app on your phone, ChatNorris takes you straight to the mobile view (`/inbox`), even if you come in through another page or right after signing in. If you tap a notification, that conversation opens directly. *** ## Turn on push notifications **1. Tap Enable notifications** With the app open, the **Get handoffs on your phone** card appears in the conversation list. Tap **Enable notifications**. **2. Accept the permission** The phone asks for permission to show notifications: accept it. **3. If you blocked them** You'll see the **Notifications blocked** card. Turn them on in the phone's settings for ChatNorris and open the app again. You can also check or turn on notifications from the **Settings** icon in the mobile view: there you see whether they're **On for this device** and you can change the language. > [!NOTE] > > Push notifications are per device: turn them on on each phone or browser where you want to receive them. *** ## Use the mobile view ### Conversation list The list has three tabs: | Tab | What it shows | | - | - | | **Waiting** | Open conversations where the visitor asked to talk to a person. It's the default tab. | | **Mine** | Open conversations assigned to you. | | **All** | All conversations, including closed ones. | Each row shows the visitor's name, the channel, the last message, the agent and the **Waiting** label if it's waiting for a person. Unread ones are highlighted. The list refreshes on its own every few seconds, and you can force it with the **Refresh** button. To close a conversation from the list, **swipe the row to the left** and tap **Close**. ### Full-screen conversation Tap a row to open the conversation: * **Handoff summary**: if the conversation was escalated, the summary appears above the messages. Tap it to expand it (**Show more**) or collapse it. * **Status and Take**: a bar shows who's handling it (**Asked to talk to a person**, **The bot is handling it** or **\[name] is handling it** for another person). Tap **Take** to assign it to yourself. * **Reply**: type in **Write a message** and send. **Enter** sends the message; **Shift+Enter** adds a line break. * **Contact details**: tap the visitor's name, or the ⋮ menu → **Contact details**, to see their name, email, phone, company and other captured details. You can tap the email or phone to write to them or call them. * **Close conversation**: ⋮ menu → **Close conversation**. The visitor receives a goodbye message. > [!NOTE] > > If the conversation belongs to another [team](https://docs.chatnorris.ai/en/guias/equipo.md), you can see it, but only that team (or an Owner/Admin) can take it or reply. ### Open the full version If you need something that isn't in the mobile view, tap **Open full version** (in a conversation's ⋮ menu or in **Settings**). During that session the app doesn't take you back to the mobile view; when you close it and open it again, you go back to `/inbox`. *** ## Which alerts arrive | Alert | When it arrives | | - | - | | **Chat waiting** | A visitor asks to talk to a person (handoff). | | **Visitor message** | The visitor writes in a conversation a person is already handling (just escalated or assigned). It goes to whoever it's assigned to or, if nobody has taken it yet, to the whole team. | | **Handoff still unanswered / Handoff overdue** | Nobody replied to the handoff within the first-reply target. | The channels for each event are configured in **Settings → Notifications**, and each person can turn off their own (or limit them to their conversations) in **My account → My notifications**. Full details in [Notifications](https://docs.chatnorris.ai/en/guias/notificaciones.md). For how the handover to a person works, see [Live chat and handoff](https://docs.chatnorris.ai/en/guias/chat-en-vivo-handoff.md). *** ## Frequently asked questions > [accordion] Do I have to download it from an app store? > > No. ChatNorris Inbox is installed from Safari (iPhone) or Chrome (Android) and isn't on the App Store or Google Play. > [accordion] Does it cost anything or depend on the plan? > > No. It's available to all organizations, on all plans. > [accordion] On my iPhone I don't see the option to turn on notifications > > Check that you have iOS 16.4 or later and that you open ChatNorris from the home screen icon, not from Safari. Without installing, the app shows **Add ChatNorris to your home screen to get notifications.** > [accordion] Notifications don't arrive > > Check that the event has the **Push** channel on in **Settings → Notifications**, that you haven't turned it off in **My account → My notifications** and that the phone allows notifications from ChatNorris. If the phone hides previews when the screen is locked, the alert doesn't show the message text. > [accordion] Can I configure agents from my phone? > > The mobile view is designed for handling conversations. For everything else, use **Open full version** or the computer. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.