> ## Documentation Index > Fetch the complete documentation index at: https://docs.chatnorris.ai/llms.txt > Use this file to discover all available pages before exploring further. # Frequently asked questions > Answers to the most common questions about ChatNorris. # Frequently asked questions ## General > [accordion] What is ChatNorris? > > ChatNorris is a platform for creating artificial intelligence agents trained on your company's content. Agents answer your customers' questions on your website, WhatsApp, Instagram, Telegram, Messenger and Email — automatically, 24 hours a day. > [accordion] Do I need to know how to code to use ChatNorris? > > No. ChatNorris is designed for people without technical knowledge. The only part that requires pasting code is installing the widget on your website (a copy-paste of a single line of HTML). > [accordion] What languages can the agent answer in? > > The agent can answer in any language the user writes in, as long as your knowledge base has content in that language. If your content is in Spanish, the agent will answer best in Spanish. > [accordion] Can the agent answer questions that aren't in my knowledge base? > > It depends on how you configure it. In `My agents → [your agent] → Settings → AI`, the **Limit responses to the knowledge base** option makes the agent answer only with your information; if it can't find it, it says so and can suggest contacting your team. If you turn it off, the agent can use its general knowledge when your knowledge base has no relevant information. ## AI agents and configuration > [accordion] How many agents can I create? > > It depends on your plan: Free includes 1 agent, Standard 3 and Premium 10. In **My agents** you can see how many of your quota you're using, and if you fill it you can request additional agents (see [Add-ons](https://docs.chatnorris.ai/en/cuenta-y-facturacion/addons.md)). > [accordion] Can I change the agent's instructions after creating it? > > Yes. You can edit the system prompt, the model, the temperature and the tokens at any time from `My agents → [your agent] → Settings → AI`. > [accordion] Can I have the same agent on WhatsApp and on my website at the same time? > > Yes. An agent can be active on multiple channels at the same time: web widget, WhatsApp, Instagram, Telegram, Messenger, Email and Google Reviews (depending on your plan). Conversations from each channel appear separately in the Conversations section. > [accordion] Can I test the agent before publishing it? > > Yes. Inside the agent, the **Playground** section lets you chat with it directly without it being active for your users. Playground tests don't consume credits. > [accordion] Which AI models can I use? > > ChatNorris supports models from Anthropic (for example Claude Haiku 4.5, the recommended one, and Claude Sonnet), OpenAI (GPT-5.1, GPT-4o, GPT-4o mini and others) and other providers such as Google, xAI, Moonshot and DeepSeek. Each model has a different credit cost, and some require the Standard plan or higher. See the [AI models and credits](https://docs.chatnorris.ai/en/guias/modelos-ia-creditos.md) guide for more detail. ## Knowledge base > [accordion] What kind of content can I add to the knowledge base? > > You can add: > > * **Website**: a URL, a **sitemap** or a **URL list**. > * **Document**: PDF, Word (.docx), plain text (.txt) or Markdown (.md) files. > * Free-form **Text** (policies, catalogs, descriptions). > * **Frequently asked questions (FAQ)**: question-and-answer pairs, entered by hand or from a CSV. > * Connected external sources: **Google Drive**, **WooCommerce**, **Zendesk** (in pilot) and **Freshdesk**, from the Standard plan. > > Images and scanned files without selectable text aren't processed as text. See [Knowledge Base](https://docs.chatnorris.ai/en/guias/knowledge-base.md). > [accordion] How long does it take to process a source? > > It depends on the size of the content. Simple URLs are usually processed in less than a minute. Very long pages can take several minutes. > [accordion] What happens if I update my website's content? > > ChatNorris doesn't update URLs automatically on the Free plan. You need to go to your knowledge base and click **Re-sync** on the sources that changed. Automatic syncing is available from the Standard plan (weekly) and on Premium (daily), and it uses the plan's re-sync credits. ## Channels > [accordion] What do I need to connect WhatsApp? > > WhatsApp is available from the Standard plan. You need a Facebook account with admin access to your Business in Meta and a number for the WhatsApp Business API (not the same as the WhatsApp Business app on your phone). You connect it from `My agents → [your agent] → Deploy → WhatsApp` with **Connect with Facebook**: Meta's wizard (embedded signup) lets you create or choose your WhatsApp Business account and your number without leaving ChatNorris, and at the end asks you for a 6-digit PIN. See [Connect messaging channels](https://docs.chatnorris.ai/en/guias/canales-whatsapp-instagram.md). > [accordion] Does WhatsApp have a cost on top of the plan? > > Yes. The WhatsApp Business API has usage costs that Meta charges directly to your WhatsApp Business account, separate from your ChatNorris plan. Since October 1, 2026, Meta gives 1,000 free replies per month per number and charges each additional message according to the recipient's country; template campaigns are always charged. You need a payment method in Meta for the agent to keep replying after the 1,000. See [Meta costs on WhatsApp](https://docs.chatnorris.ai/en/guias/canales-whatsapp-instagram.md#meta-costs-on-whatsapp). > [accordion] Does the agent answer all WhatsApp messages automatically? > > Yes, as long as the channel is active. If you want to handle a conversation in person, you can take it from **Conversations** and reply directly. > [accordion] Does the agent understand my customers' voice notes? > > Yes. On WhatsApp, Instagram, Messenger and Telegram it transcribes voice notes up to 3 minutes long and replies in text. In **Conversations** you see the audio with the transcription below it. Each note consumes AI credits based on its length. See [Voice notes](https://docs.chatnorris.ai/en/guias/canales-whatsapp-instagram.md#voice-notes) and [Credits for voice notes](https://docs.chatnorris.ai/en/guias/modelos-ia-creditos.md#credits-for-voice-notes). ## Live chat and handoff > [accordion] How do I know when the bot transferred a conversation to an agent? > > You'll get an alert in the notification bell (and by email and push, depending on your notification settings). In **Conversations**, the conversation appears with the **Waiting for agent** label, and you can see only those by turning on **Needs agent intervention** in **Filters**. To get alerts on your phone, use [ChatNorris Inbox](https://docs.chatnorris.ai/en/guias/chatnorris-inbox.md). > [accordion] Can I reply to WhatsApp customers from the ChatNorris portal? > > Yes. When you take a conversation, you can write directly to the visitor from the portal, whether they're on WhatsApp, Instagram, Telegram, Messenger, Email or the web widget. > [accordion] Can I have a team member handle only some agents? > > Yes, on all plans. In **Settings → Members**, you can give each Operator access to **All agents** or **Only some**. A limited Operator only sees, gets alerts for and handles the conversations and leads of their agents. See [Manage your team](https://docs.chatnorris.ai/en/guias/equipo.md#limit-an-operator-to-some-agents). ## Plans and billing > [accordion] How much does ChatNorris cost? > > ChatNorris offers a Free plan to get started. The paid plans (Standard and Premium) include more agents, credits, channels and additional features. Check current prices in **Billing & usage → Plans** inside the portal, or at [chatnorris.ai/pricing](https://chatnorris.ai/pricing). > [accordion] How do I pay? > > Payment is processed self-service directly from the portal. When you click **Choose {plan}** on the plan you want, you're redirected to the secure payment page where you enter your card details (processed by Lemon Squeezy). You don't need to contact the team to activate a plan. > [accordion] Is there a discount for paying annually? > > Yes. When you choose the **Annual** billing cycle, you get a discount on the equivalent monthly price (currently 20 %; the current percentage is shown next to the **Monthly / Annual** toggle). > [accordion] What happens if I go over my plan's credit limit? > > The agent stops generating replies until the AI credit pool resets at the start of the next month or until you switch to a higher plan. Before reaching the limit you get usage alerts, and you can check your usage in **Billing & usage → Usage**. You can also request additional credits with [add-ons](https://docs.chatnorris.ai/en/cuenta-y-facturacion/addons.md) without changing plans. > [accordion] Can I cancel at any time? > > Yes. You can cancel from the customer portal in **Billing & usage → Subscription** or by writing to us at [hola@chatnorris.ai](mailto:hola@chatnorris.ai). Canceling stops future renewal, but you keep your current plan until the end of the period you already paid for — only then does your account move to the Free plan. ## Privacy and data > [accordion] Where is conversation data stored? > > Data is stored on secure servers. For more details, see our [Privacy policy](https://chatnorris.ai/privacy). > [accordion] Is visitor data shared with third parties? > > No. Conversation and lead data is exclusively yours and isn't shared with third parties. Message content is processed by AI APIs (Anthropic, OpenAI or others depending on the chosen model) to generate replies — this is covered in our privacy policy. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.