> ## Documentation Index > Fetch the complete documentation index at: https://docs.chatnorris.ai/llms.txt > Use this file to discover all available pages before exploring further. # Billing and payments > Available plans, billing cycles and how to activate or change your plan in ChatNorris. # Billing and payments From **Billing & usage** you can see your current plan, this month's usage and the options to upgrade to a higher plan. ![TODO: screenshot of the billing section showing the current plan and usage bars](https://mintcdn.com/chatnorris/_RNPg7jBCB9AE-Bf/images/PLACEHOLDER-facturacion-plan-actual.png?fit=max\&auto=format\&n=_RNPg7jBCB9AE-Bf\&q=85\&s=76f388b0ba8c3bdd0974d9b8054f3f5d) ## Available plans > [tab] Free > > Ideal for exploring the platform and running tests. Free of charge, no credit card. > > **Includes:** > > * 1 AI agent > * 300 AI credits per month > * 25 email credits per month > * 500,000 Knowledge Base characters > * Web (widget) and Telegram channels > * Cal.com Action — Scheduling > * Claude and GPT AI models — see [AI models and credits](https://docs.chatnorris.ai/en/guias/modelos-ia-creditos.md) > * Basic analytics > * Email support > > **Doesn't include:** WhatsApp, Instagram, Messenger, Email, Google Reviews, campaigns, integrations (except Cal.com), public API access, additional team members. > > Up to **2 actions per agent** (see [Agent actions](https://docs.chatnorris.ai/en/guias/acciones.md)). > [tab] Standard > > For businesses that want to automate customer service on the web, WhatsApp and social media. > > **Includes everything in the Free plan, plus:** > > * Up to 3 AI agents and 3 team members > * 3,000 AI credits per month + 15,000 resync credits > * 1,000 email credits per month > * 20 million character Knowledge Base > * WhatsApp Business channel (Meta charges separately for messages beyond the free tier, see [Meta costs on WhatsApp](https://docs.chatnorris.ai/en/guias/canales-whatsapp-instagram.md#meta-costs-on-whatsapp)) > * Instagram Direct and Facebook Messenger channels > * Google Reviews channel with 1 Google Business Profile location (see [Google Reviews channel](https://docs.chatnorris.ai/en/guias/canal-google-reviews.md)) > * Hub integrations (WooCommerce, Shopify in beta, Zendesk, Freshdesk, Google Drive, Google Calendar, HubSpot, Pipedrive, LeadConnector, Calendly, Encuadrado, AgendaPro and payments with SumUp, Mercado Pago, Flow and Wompi). The ones in beta may need to be enabled by ChatNorris > * Campaigns (WhatsApp and email) — subject to being enabled by ChatNorris, see the note below > * Advanced analytics > * Public API access > * Weekly automatic sync of KB sources > * Additional AI models (Claude Opus, GPT 5.6 Terra, GPT 6, Gemini, Grok, Kimi, DeepSeek) — see [AI models and credits](https://docs.chatnorris.ai/en/guias/modelos-ia-creditos.md) > * Priority support > * Up to **5 actions per agent** > [tab] Premium > > For teams that need more volume and every available channel. > > **Includes everything in the Standard plan, plus:** > > * Up to 10 AI agents and 8 team members > * 15,000 AI credits per month + 50,000 resync credits > * 4,000 email credits per month > * 100 million character Knowledge Base > * Email channel > * Google Reviews channel with up to 50 locations > * Odoo integration (CRM, orders and Helpdesk) > * Bsale integration (invoicing, in beta) > * Laudus integration (ERP, in beta) > * Export leads and conversations to CSV > * Custom columns in Leads > * GPT 6 Astra model > * No ChatNorris branding on the widget > * Daily automatic sync of KB sources > * Advanced analytics by channel > * Up to **8 actions per agent** > [!NOTE] > > The exact limits of each plan (credits, agents, KB characters, seats, channels, integrations and AI models) are shown in the portal under **Billing & usage → Plans** and at [chatnorris.ai/pricing](https://chatnorris.ai/pricing). Both come from the same plan configuration, so they always show the current values. > [!NOTE] > > **Campaigns** is in a pilot stage: even if your plan includes it, ChatNorris has to enable it explicitly for your organization before it shows up in the menu or works. If you don't see it available, write to us at **[hola@chatnorris.ai](mailto:hola@chatnorris.ai)**. ## Billing cycles: monthly and annual All paid plans are available in two cycles: | Cycle | Description | | - | - | | **Monthly** | Charged month by month. You can cancel at any time. | | **Annual** | Paid upfront for 12 months with a **discount** on the equivalent monthly price (currently 20% on all plans; the current percentage is shown next to the **Monthly / Annual** toggle). | To choose the cycle, use the **Monthly / Annual** toggle on the plans page before activating. > [!NOTE] > > On the public pricing page ([chatnorris.ai/pricing](https://chatnorris.ai/pricing)) you can see approximate prices in your local currency (CLP, COP, PEN, MXN, BRL or EUR) with the **USD / local currency** selector. It's only a reference with a fixed exchange rate: you're always charged in US dollars (USD). ## Activate or change your plan The process is fully self-service — you don't need to write to the team: **1. Go to Billing & usage → Plans** In the portal's side menu, click **Billing & usage** and then **Plans**. **2. Choose the billing cycle** Use the **Monthly / Annual** toggle to see the prices for each option. **3. Click Choose \{plan}** When you click **Choose {plan}** on the plan you want, you'll be redirected to the secure payment page (processed by Lemon Squeezy), where you enter your card details. **4. Confirmation** Once the payment is processed, the new plan is activated immediately. The additional limits and features are available right away. > [!TIP] > > If you choose the annual plan you get a discount (currently 20%). It's applied automatically when you select the **Annual** cycle before activating. ## See the current month's usage The **Billing & usage** section has two blocks in its menu: **Billing** (Subscription, Plans, Add-ons and Invoices) and **Usage** (Summary and AI credits). ### Summary **Usage → Summary** shows in a single table: * **Monthly limits** — AI, email and resync credits used this month versus your plan's allowance (they reset on the 1st of each month, 00:00 UTC). Each AI model uses a different number of credits per reply — see [AI models and credits](https://docs.chatnorris.ai/en/guias/modelos-ia-creditos.md). Email credits count successfully sent emails (Email channel + Send Email action) — see [Email credits](https://docs.chatnorris.ai/en/guias/modelos-ia-creditos.md#email-credits). * **Plan limits** — Knowledge Base (stored content, not a monthly counter), agents, actions (of the agent with the most actions) and team members. * **Included in your plan** — the features and integrations your current plan includes. If you have WhatsApp connected, the **WhatsApp (Meta charges)** card appears below: for each number, the free service messages used this month (out of 1,000), the ones charged by Meta and the undelivered ones. Meta bills those messages directly to your WhatsApp Business account, not ChatNorris. See [Meta costs on WhatsApp](https://docs.chatnorris.ai/en/guias/canales-whatsapp-instagram.md#meta-costs-on-whatsapp). When a limit reaches 100%, a highlighted alert appears. From the same table you can **Buy credits**, **Add a seat**, **Request an agent** or **Expand** the Knowledge Base (see [Add-ons](https://docs.chatnorris.ai/en/cuenta-y-facturacion/addons.md)), or **Upgrade plan**. ### AI credits **Usage → AI credits** shows the detail of your AI credit usage: * A range selector with shortcuts and a calendar (up to 60 days) and filters by agent, category, model and channel. * Indicators: credits used (with the limit, in the current month), daily average and peak, end-of-month projection (only for the current month and without filters) and credits per conversation. * **Usage by day**, stacked by agent, category or model, or as a daily list. * A log of each usage with a link to the conversation, search by ID and **Export CSV**. The daily detail is grouped in your browser's time zone; the billing period is still the calendar month in UTC. ## Manage your subscription From **Billing & usage → Subscription** you can see your active plan, the next billing period and access the Lemon Squeezy customer portal to update your payment method or manage cancellations. If your plan is paid directly to ChatNorris, you'll see **Manual payment** and the **Paid until** date (see [Manual payments](https://docs.chatnorris.ai/en/cuenta-y-facturacion/facturas.md#manual-payments)). ## Cancel your paid plan To cancel your subscription, open the customer portal from **Billing & usage → Subscription** or write to us at **[hola@chatnorris.ai](mailto:hola@chatnorris.ai)**. > [!NOTE] > > Canceling stops future renewal, but **doesn't downgrade your plan right away**: you keep full access to the limits and features of your current plan until the period you already paid for ends. Only when that period ends does your account automatically move to the Free plan. > [!WARNING] > > When you downgrade (through cancellation or a manual downgrade), if you have more agents or content than the Free plan allows, the additional agents are deactivated (not deleted). You can reactivate them if you upgrade again. If an agent was assigned an AI model the new plan doesn't include, ChatNorris automatically reassigns it to an included model (an inexpensive one by default) instead of letting it stop working — you can change it manually afterwards. ## Billing FAQ > [accordion] When does the credit counter reset? > > The counter resets automatically on the first day of each calendar month (at 00:00 UTC). > [accordion] Do unused credits roll over to the next month? > > No. Unused credits from the month don't carry over to the next month. > [accordion] Is there a trial period for the paid plan? > > The Free plan works as an unlimited trial period. You can use ChatNorris at no cost to evaluate whether it fits your needs before activating a paid plan. > [accordion] Can I switch from monthly to annual billing? > > Yes. Write to us at [hola@chatnorris.ai](mailto:hola@chatnorris.ai) and we'll help you switch cycles to take advantage of the annual discount. > [accordion] Do you issue invoices or payment receipts? > > Yes. Lemon Squeezy automatically emails a payment receipt every time a charge is processed. You can also view and download your invoices from **Billing & usage → Invoices**. If you need an invoice with specific tax details, write to us at [hola@chatnorris.ai](mailto:hola@chatnorris.ai). > [accordion] What payment methods do you accept? > > Payment is processed through Lemon Squeezy, which accepts credit and debit cards (Visa, Mastercard, American Express) and other methods depending on the country. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.